Terms of use for the website and for training services.

A training engagement begins only when we issue a written confirmation that names the client organisation, the programme or workshop, the dates, the delivery location or remote method, the number of participants, the fee and the payment timetable. Verbal discussions and website copy are invitations to treat. Purchase orders are accepted only against that written confirmation.

Fees are quoted in Singapore dollars unless another currency is stated. Quoted fees exclude any goods and services tax or similar levy that may apply by law; where such a levy is due, it will be shown separately on the invoice. Payment is due within the period stated on the invoice, typically thirty days from the invoice date for enterprise clients with approved credit, or in advance for first engagements.

If an organisation postpones a confirmed date with more than fifteen business days’ notice, we will offer a revised date within six months at no additional facilitation fee, subject to facilitator availability. Notice of fifteen business days or fewer may attract a postponement charge of up to fifty per cent of the facilitation fee, reflecting preparation already completed and rooms or licences reserved.

Cancellation by the client after confirmation is charged at twenty-five per cent of the facilitation fee if more than twenty business days remain, fifty per cent if between ten and twenty business days remain, and the full facilitation fee if fewer than ten business days remain. Third-party costs that cannot be recovered, such as venue hire already committed, are charged in addition. We may cancel or postpone for force majeure, facilitator illness or a security incident; in those cases we will offer a new date or a refund of fees paid for undelivered days.

Participant substitutions are permitted without charge if notified in writing before the session starts and if the substitute meets any stated prerequisite. Over-enrolment beyond the confirmed headcount requires our written agreement and may change the fee. Under-enrolment does not reduce the fee once a date is confirmed, unless the statement of work sets a different rule.

Travel, if required outside Singapore, is arranged in line with the statement of work. Reasonable economy or business travel, as agreed in writing, is recharged at cost. Local delivery in Singapore does not attract a travel surcharge unless a site is outside the central business district and requires extended setup time, in which case the quotation will say so.

The duty of confidence continues for three years after the last session, and indefinitely for trade secrets. It does not apply to information that is public through no fault of the receiving party, that was already in the receiver’s possession, that is independently developed, or that must be disclosed by law or by a competent regulator. Where disclosure is required by law, the receiving party will, if legally permitted, give prompt notice so that protective steps may be considered.

We process personal data of enquiry contacts and of nominated participants in accordance with the privacy notice. The client warrants that it has a lawful basis to provide participant names, job titles and work email addresses to us for scheduling, access control and attendance records. We do not sell personal data. Hosting of the public website is in the European Union; operational files for a Singapore engagement may be stored in Singapore or in the European Union as described in the privacy notice.

If a session requires access to the client’s tenant of a licensed AI tool, access is granted under the client’s own vendor contract. We do not become a party to that vendor contract. The client remains responsible for licence counts, acceptable-use rules of the vendor, and any logging required by the client’s security standard. Our facilitators will use only the accounts and workspaces the client provisions for the engagement.

Security incidents affecting personal data that we control will be assessed and, where required, notified to the client without undue delay. The client must notify us promptly if a participant account used in a joint workspace is compromised. Neither party is obliged to disclose information that would itself create a further security risk, beyond what is needed for containment.